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Shipping Policy:
Kinetic Athletic is pleased to be able to process most orders the same day they are received.
All Canadian orders are shipped from Canada.
All USA orders are shipped from the USA.
International orders addressed to residences outside North America are shipped from Canada.
If for any reason we are unable to fill your order, we will advise you by email, phone, or fax.
Shipping charges will be added to each product ordered. Kinetic Athletic continually strives to offer our clients the lowest costs for shipping.
All products will be shipped packaged in cardboard boxes or cushioned envelopes.
Once your product is packaged and shipped, a confirmation e-mail will be sent to you with the reference number in order to track your package.
Our shipping carrier in Canada is Canada Post.
Our Shipping Carrier in the USA is either Fed Ex, UPS, and U.S. Post. Estimated shipping is 4-7 days for most orders. If quicker service is required, please contact us and correct pricing will be calculated for these orders.
A few of the heavier items require different shipping costs/shipping methods and we will contact our clients directly to explain these costs.
Kinetic Athletic prides itself in quick/efficient processing of orders, so if you need to cancel or modify an order, please call 1-807-465-6859 immediately.
Shipping & Handling (S&H) Rates:
New! $9.99 Flat Rate Shipping and Handling on all orders in Canada and the United States of America.
Orders shipped outside North America are calculated on an individual basis. Call our International Toll Free Number 1-807-465-6859 and/or e-mail us at admin@kineticathletic.ca for assistance.
Return Policy:
Kinetic Athletic guarantees the purchase of your merchandise. If you are not completely satisfied with your purchase, for whatever reason, return the item(s) for a full refund within 30 days of purchase.
Return Procedure:
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Contact us to determine the type of refund you would like. The client has the option of a refund of their money for the full product price, an exchange of the item, or a credit towards future purchases. A return/credit account number will be issued.
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Return the item(s) in the same condition as purchased along with ALL original packaging and receipts. The item(s) must be returned with shipping charges prepaid. COD returns cannot be accepted. Sorry, initial and return shipping/handling charges are non-refundable.
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Once the product is received and inspected, your refund, exchange, or credit will be issued.
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Kinetic Athletic will refund all shipping/handling charges due to shipping errors by Kinetic Athletic or defects in products.
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